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Privacy Policy

Last updated: 20 August 2026

Redruth & Chamber District of Commerce (“we”, “us”, “our” or “the Chamber”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit or use the Redruth & Chamber District of Commerce website.

We aim to handle your personal information responsibly and in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Redruth & Chamber District of Commerce
Pool Innovation Centre
Redruth
Cornwall
TR15 3PL
United Kingdom

Our website is https://redruth-chamber.co.uk

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the contact details provided on our website.

2. Information We Collect

We may collect personal information when you use our website, contact us, apply for membership, renew your membership or submit information for a business listing.

Depending on how you interact with us, the information we may collect includes:

  • Your full name
  • Your position within a business
  • Business or trading name
  • Nature of your business
  • Business address
  • Telephone number
  • Email address
  • Business website address
  • Information contained in messages or enquiries
  • Membership information
  • Information relating to business directory listings
  • Information relating to event participation
  • Payment or membership administration information

Our membership application may request information including the applicant’s name, position, business name, nature of the business, address, telephone numbers, email address and website. It may also ask whether the applicant would like a business listing on the Chamber website.

Our contact form may request your name, email address, subject and message.

3. How We Collect Your Information

We may collect information when you:

  • Submit a membership application.
  • Renew your Chamber membership.
  • Contact us through the website.
  • Request information from us.
  • Submit a business directory listing.
  • Register for or attend Chamber events.
  • Communicate with us by email, telephone or other means.
  • Voluntarily provide information to us for Chamber-related purposes.

We may also collect limited technical information automatically when you visit the website, such as your IP address, browser type, device information and information about how you use the website, where this is collected through cookies or similar technologies.

4. How We Use Your Information

We may use your personal information to:

  • Process and administer Chamber membership.
  • Respond to enquiries.
  • Communicate with members.
  • Maintain membership records.
  • Administer membership renewals and payments.
  • Organise meetings and events.
  • Provide business information and support.
  • Maintain the Chamber’s business directory.
  • Promote member businesses where appropriate.
  • Send relevant Chamber communications.
  • Maintain and improve our website and services.
  • Meet legal and regulatory obligations.

5. Lawful Basis for Processing

Under UK data protection law, we must have a lawful basis for processing your personal information. Depending on the circumstances, we may rely on the following:

Consent: Where you have given us permission to use your information for a specific purpose. For example, you may provide consent for your information to be included in a Chamber distribution list or for your business to be promoted.

Contract: Where processing is necessary to provide Chamber membership or another service you have requested.

Legitimate Interests: Where processing is necessary for the legitimate administration and operation of the Chamber, provided that our interests do not override your fundamental rights and freedoms.

Legal Obligation: Where we are required to process or retain information to comply with a legal or regulatory requirement.

6. Membership Information

When you apply for membership, we collect information necessary to administer your membership.

Some member details may need to be shared between Chamber members. Members can request that their information remains private.

Where you have agreed to this, relevant information may be used to facilitate communication and networking between Chamber members.

If you do not want your information to be shared with other Chamber members, please contact us and let us know.

7. Chamber Distribution List

The membership application may ask whether applicants are happy for their address to be added to the Redruth & Chamber District of Commerce distribution list.

Where you have agreed to be included, your information may be used to send Chamber-related communications.

You may request to be removed from the distribution list at any time by contacting us.

8. Business Directory

The Chamber operates a business directory to help promote member businesses and improve their visibility within the local business community.

If you choose to have your business included in the directory, information about your business may be displayed publicly on the website.

This may include information such as:

  • Business name
  • Business description
  • Business address
  • Contact details
  • Website address
  • Business logo
  • Other information supplied for the purpose of the listing

You should only provide personal information for publication that you are comfortable making publicly available.

We may amend, update or remove directory information where appropriate.

9. Sharing Your Information

We will not sell or rent your personal information to third parties.

The Chamber may share information where reasonably necessary to operate the organisation and provide its services.

This may include sharing information with:

  • Other Chamber members, where appropriate and permitted.
  • Website hosting and technical service providers.
  • Event providers or venues where necessary.
  • Payment or financial service providers where necessary.
  • Professional advisers.
  • Government bodies, regulators or law enforcement agencies where legally required.

We will only share personal information where there is an appropriate lawful basis for doing so.

10. Payment Information

Membership payments may be made by bank transfer or standing order.

We do not need to collect or store your full bank card details where payment is made directly by bank transfer.

Where third-party payment services are used in the future, those services may process personal or payment information in accordance with their own privacy policies.

11. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that help websites function and can be used to remember preferences or understand how visitors use the website.

Cookies may be used for purposes including:

  • Essential website functionality.
  • Website security.
  • Remembering preferences.
  • Website analytics.
  • Improving website performance.

Where required by law, we will ask for your consent before using non-essential cookies.

Further information should be provided in our Cookie Policy.

12. Third-Party Services

Our website may use third-party services to provide certain functionality.

These may include services for:

  • Website hosting.
  • Contact forms.
  • Email communications.
  • Analytics.
  • Event management.
  • Payment processing.
  • Embedded content.
  • Social media.

Where third-party services process personal information on our behalf, we will take reasonable steps to ensure that appropriate arrangements are in place.

Third-party services may have their own privacy policies, which we recommend reviewing where appropriate.

13. External Websites

Our website may contain links to external websites, including websites belonging to Chamber members and other organisations.

We are not responsible for the privacy practices, security or content of external websites.

You should review the privacy policy of any external website before providing personal information.

14. Data Security

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access.
  • Unauthorised disclosure.
  • Accidental loss.
  • Destruction.
  • Misuse.
  • Unauthorised alteration.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

15. How Long We Keep Your Information

We will retain personal information only for as long as reasonably necessary.

The length of time we retain information may depend upon:

  • Whether you are a current or former member.
  • The nature of the information.
  • The purpose for which it was collected.
  • Legal and accounting requirements.
  • Any ongoing relationship or correspondence with you.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

16. Your Rights

Under UK data protection legislation, you may have the right to:

Access: Request a copy of the personal information we hold about you.

Correction: Ask us to correct inaccurate or incomplete information.

Erasure: Ask us to delete your personal information in certain circumstances.

Restriction: Ask us to restrict how we process your information in certain circumstances.

Object: Object to certain types of processing, including processing based on legitimate interests.

Withdraw Consent: Where we rely on your consent, you can withdraw that consent at any time.

Data Portability: In certain circumstances, request your information in a commonly used electronic format.

These rights are subject to certain legal conditions and exemptions.

17. How to Exercise Your Rights

If you wish to exercise any of your data protection rights, please contact us.

Redruth & Chamber District of Commerce
Pool Innovation Centre
Redruth
Cornwall
TR15 3PL
United Kingdom

You may also contact us through the Contact Us section of our website.

We may need to verify your identity before responding to certain requests.

18. Children’s Privacy

The Chamber’s website and services are primarily intended for businesses, organisations and adults.

We do not knowingly collect personal information from children for marketing purposes.

If you believe that a child has provided personal information to us unnecessarily, please contact us.

19. Complaints

If you have concerns about how we have handled your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.

You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

You can find information about your data protection rights and how to make a complaint on the ICO website.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements or how we process personal information.

The latest version will be published on this page.

Last updated: 20 August 2026

21. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Redruth & Chamber District of Commerce
Pool Innovation Centre
Redruth
Cornwall
TR15 3PL
United Kingdom

Website: https://redruth-chamber.co.uk

Contact: Please use the Contact Us page on our website.